Burger King Update.


So, Sunday night, I'm on Facebook chatting with a friend and he informs me he knows the Owner of the particular Burger King in question. He immediately produces addresses, phone numbers, blood type, everything. So Monday, while struggling with my toothache issues, I decided to give DOMINICK FLIS at FLIS ENTERPRISES a phone call. I was unable to get in touch with him and left a message saying "I have a complaint and it is URGENT that you call me back." Still haven't heard from him.
I called this afternoon and spoke with Mary Colvert, who I assume handles all the complaints for Flis Enterprises. I voiced my complaint and when it was all said and done..................SHE OFFERS ME A WHOPPER VALUE MEAL to make ammends. You got to be shitting me. I don't want to go back to the mot**r fucker period. Why would I take that free meal coupon back to the same place so Reginicha can spit on it and treat me and my family like shit? She assures me this will receive attention and I honestly believe it will. To what extent.............one can only guess. Burger King says I can have it my way right? All I want is my food with a side of courtesy. EXTRA COURTESY would be great as well. If you have been treated wrongly while visiting your local Burger King, I would e-mail Mary Colvert at Flis Enterprises. mary.colvert@flisent.com She would be honored, I feel quite sure, to help you any way she can. As for Reginicha..................The saga continues. IT AIN'T OVER. Haven't got satisfaction .....YET!
Posted on 3:27 PM by Esquire-Nizzle and filed under | 29 Comments »

29 comments:

Nick in Cabot said... @ April 15, 2009 at 5:58 PM

Can I have your free meal coupon? Folks are broke these days!

Anonymous said... @ April 15, 2009 at 9:59 PM

Flis Enterprises doesn't care. Mary Colvert isn't the complaints department. She is their office/HR/accounts personnel.

That particular franchise can't find their ass from a hole in the ground. So please, don't expect much. They suck the life from the good managers, or chase them away to better jobs.

Sorry they screwed up your order so badly. They seem to enjoy hiring (or re hiring) employees/managers who 1) Steal 2) Cut corners due to laziness 3) Don't care enough to realize they are being paid to do their damn job.

Oh and Nick in Cabot? Flis Enterprises owns both Burger Kings in Cabot. Enjoy!

Esquire-Nizzle said... @ April 15, 2009 at 10:10 PM

Well anonymous, who would be the best person to talk too? Seems that you know a good bit and might could be real instrumental in helping me find justice. If you are not comfortable with this means of communication hit me at

matthewesquire@gmail.com

And Nick.........Yeah you can get those coupons now.

Nick in Cabot said... @ April 15, 2009 at 11:06 PM

No worries about the Cabot locations. I've already bitched them out before. I no longer spend money there!

Anonymous said... @ April 20, 2009 at 6:45 AM

Same anonymous here. I'm getting ready to send an email your way. The Cabot store on Main street used to be excellent when Matt was GM and Keith was an assistant manager. It's gone down hill since I've heard.

Anonymous said... @ June 5, 2009 at 2:47 PM

I think Flis Enterprises treats everyone very well.

Anonymous said... @ June 5, 2009 at 3:02 PM

Mary Colvert is the most sweetest, sincere, person I have ever met. She always takes care of my problems with the upmost respect. Don't know who wrote this article, but you have way to much time on your hands and you should keep your opinions about other people to yourself. There is a partyboy with your name on it if you want it sir.

Esquire-Nizzle said... @ June 6, 2009 at 9:41 AM

Oh, I am sorry. Did I strike a chord with you? Please allow me to be the first to offer up a big SUCK IT! You do not know who wrote this. Please look at this link. http://esquirethetalentedestoneyouknow.blogspot.com/2009/04/thats-me.html
If you would read the entire article, you would discover that I never once talk derogatory (that means bad) about Mary Colvert. My issues were/are with Reginicha, and Flis Enterprises is the only one that can fix it. Now that you have chosen to jump in, I hope you can swim. You must be friend of the year to Mary and are coming to her rescue so to speak, but I do not have a problem with her. With the research I have done, I have discovered that Flis Enterprises gives a shit about the people that frequent their establishments. As far as having too much time on my hands.......I MAKE time to expose this type of shit! What were you doing when you discovered my blog? Googling Mary Colvert? Flis Enterprises? Burger King? Don't worry about how I manage my time, because I assure you, I am a MASTER of it. And what is the partyboy reference? It seems like a veiled, slightly gay, threat. Are you going to give me are partyboy? Are you a partyboy? Thank you Anonymous for your input. Please feel free not to leave anymore, for I assure you, I do not give a shit. If you are not part of the solution, catch out!

Angry Patrick said... @ June 7, 2009 at 9:34 PM

Well Esquire, looks like you found the president of the "I Love Mary Fanclub"

Congratulations Dear Anonymous...however, to my recollection, Mary was never the issue, douchewad. And I feel ok about calling you douchewad since you have chosen to be anonymous. Anyonymous is much like a cockroach that only comes out when the lights are off.

But let's get to the real point. That would be the fact that Reginicha doesn't give a damn about anyone who comes in which means, in turn, she doesn't give a damn about Burger King, which means she doesn't give a damn about FLIS. So, Reginicha is hurting everyone.

And as for your "partyboy" line, before you suggest throwing someone a "party" perhaps you could learn to use basic things such as grammar and spelling. It just semms like an ass whooping from an illiterate dickmunch has so much less meaning.

Meanwhile, on behalf of all the Esquire fans, please do me a favor and suck it.

Anonymous said... @ June 8, 2009 at 9:24 AM

Sorry I upset you sir. There was no harm meant. And by the way, seems is spelled with 2 e's, not 2 m's. I didn't think is was right to put Mary's e-mail address in your blog. You use this foul language and tell me to "suck it"? I am sorry that you received horrible service at that location. Have you tried speaking with the manager of the store? I do agree that she is hurting the company. I thought it was funny when I was reading your blog and that is where the partyboy came into play. I think this is getting way out of hand. Once again, I am sorry for the service that you received. If you would like to talk about it, I would be more than happy to help you, but I wil not do it over this website.

Esquire-Nizzle said... @ June 8, 2009 at 12:18 PM

The mis-spelled word was a ploy. Glad you caught it! If my language bothers you I apologize, but let's remember you came to MY SITE. I put up Mary's e-mail address so others with complaints could have a means to voice them. That is her work account right? I would NEVER post her personal e-mail address. I have tact and I know how to use it. I never meant for anyone to take any of this as a personal attack on Mary. Mary seemed liked the one that could HELP me! Why would I try to harm that? As far as trying to speak with the Manager........you must not have read the post that started all of this. Here it is.......
http://esquirethetalentedestoneyouknow.blogspot.com/2009/04/burger-king-sucks.html
The Burger King in Pine Bluff has a monopoly on "rudeness". In all fairness, about 1 hour ago I graced the aforementioned Burger King to give them a chance for redemption. They fell short as always. I walked in and ??????? took my order. (I say ????? because they were not wearing their company issued and probably required name tag as was no one else I saw) I ordered what I deem to be the greatest beverage on the face of the earth, a BK Mocha Joe. The "Lady" that waited on me took my order while talking on the phone and there were 2 employees I reckoned as cooks standing at the front counter. I got a "What can I get 'cha", a total price and a BK Mocha Joe. No pleasantries or nothing. I may come across a very cynical, course, smart assed person on this page, and I am, but anyone that knows me will tell you that the one thing I demand from anyone is courtesy. I believe it is our birthright! I do not figure that too much to ask. I have many friends in the Pine Bluff area that have voiced their concern of that same restaurant since I have begun my campaign to expose the type of service that will accompany a visit. Anonymous, it is obvious to me that you, in some shape, form or fashion, are connected to Flis Enterprises and for sure Mary Colvert. I also feel quite sure that you and Mary Colvert are up-standing citizens that feel the same as I. You do not want Flis Enterprises to have a bad reputation and I applaud you for that; however, the everyday people that frequent that establishment don't get to see or talk to you guys at the counter do they? People like Reginicha ruin it for others. During my High School days I worked at a fast food restaurant and I have always been of the belief that any job worth doing is worth doing right and to the best of my ability. I am currently a student after losing my job of 12 years to the ailing economy. I was in management at that job, and I know that all people are not the same. Yet, anyone that deals directly with people in a retail setting MUST BE COURTEOUS!!!! PRE-REQUISITE #1 on an application. I also know that Flis cannot be 100% right all of the time and I also feel quite sure that Flis does not directly hire employees for that store. That is probably a Store Manager or District Manager that handles those duties. It is also that person’s responsibility to accept judgment for their decisions. The Pine Bluff location is full of poor decisions! I would like to engage in a dialog with you regarding this matter and I understand you not wanting to use this stage. Please feel free to e-mail me at
matt@esquireonline.net
Thank you for responding and I hope to be conversing with you more soon!

Matthew Baker, Esquire

Anonymous said... @ June 8, 2009 at 1:00 PM

I have not commented on this before but I feel I need to jump in based on what I know of Matt aka Esquire. I have known Matt for quite some time and I have always known him to be a fair and reasonable person. Yeah, he gets a little "rough" in the language but he has a good heart and I have known him to help many people.

On the flip side, I have also visited that Burger King on many occasions and have also experienced very poor service. Not just once but so many times I do not go back... even for a BK Mocha Joe. Sorry Matt.

My point is that Matt is speaking for many of us in the community when he voices frustration. It's really bad when you like the food but the service is so bad you can't stand going there.

I do not know anyone at FLIS but I certainly do hope you consider something be done.

JD

Angry Patrick said... @ June 9, 2009 at 11:46 AM

Yes, I must admit....I used that "horrible language" when I said "suck it". However, in all fairness, I think that expression is so genericized that it is a little hard to call that very offensive. Then again, "dickmunch" is and was meant to be offensive.

But my greater point is to make certain you understand that these comments are from MANY people, not one. Matthew Baker, Esquire and I are different people. So, please note that when you are responding. Then again, perhaps that's because you don't frequent many blogs unless you are acting as (loud superhero announcer voice) DEFENDER OF FLIS ENTERPRISES. The power to ruin a customer's day faster than a speeding turd circling the basin of the bowl. Able to leap away from responsibility in a single bound. And all those heroic attributes that illustrate a lackadaisical management group.

I hope your response indicates a true desire to remedy the situation and not just a veiled attempt to continue slapping the collective faces of the community with your blind eye turning and defensiveness.

Anonymous said... @ June 10, 2009 at 11:32 AM

Matt, thank you for letting me read the story. I did not know that had happened. For the remarks I made, I am sorry. Angry Patrick, I understand when someone gets upset things can come out. I have a stressful job and 2 kids, you were expressing how you felt. When a customer makes a complaint, it has to be taken very serious because it can cause a domino effect. One person tells one, one tells two and so on and so on. I can tell you that this complaint did not fall on deaf ears. Matt, I should of asked for the reason you wrote what you did instead of diving head first and I apoligize for that. I look forward to talking to you about this matter.

Esquire-Nizzle said... @ June 10, 2009 at 11:43 AM

Anonymous, no need for apologies. I have a view on society that is slightly skewed and I know I rub some the wrong way; but that is my way. I truly hope to hear from you soon. Don't forget to send me an e-mail to:

matt@esquireonline.net

That address is redirected to a Google address so I assure you it is private and will never see the light of day.

I look forward to hearing from you.

Lily said... @ June 15, 2009 at 1:42 AM

Flis Enterprises is going through some serious management changes. Every one is jumping ship. You know why customer service sucks? Crap rolls down from the top.

Typically the response to customer complaints is to throw free stuff at them. Which is why the atmosphere inside the company is the way it is. It's much easier to sweep things under the rug than deal with them.

If you have a job, do it well. Treat your customers with dignity and respect. That's why you are being paid.

I don't think Matt's expectations are so far out of the realm of possibility there.

Anonymous said... @ June 17, 2009 at 7:07 PM

Flis is a growing company and just because one store is your complaint doesn't mean that we all suck. Some of us are new to assistant management and to general management. Please don't let one screw up keep you from trying something different. If you had come to my store your complaint would have been dealt with correctly and in a proper manner. Flis is the largest Burger King company around and we aren't going anywhere.

Lily said... @ June 17, 2009 at 7:20 PM

Is that a politically correct way to admit that a mass majority of your management sucks Anonymous?

Esquire-Nizzle said... @ June 17, 2009 at 11:43 PM

Wow! Was today "Fuck with Burger King Haters Day" or what? Lily stated, "I don't think Matt's expectations are so far out of the realm of possibility there." Lily, 99% of decent humans feel the exact same way.

Anonymous, I too (7 years ago) was new to management and I never let customers or subordinates be treated with disrespect. I had over 60 subordinate employees daily and I punished poor behavior/actions/decisions as well as rewarded the opposite. Those are skills that one should possess BEFORE they are promoted or hired for management, not things they should learn when they get there. If that was the case, I want to go ahead and start my job as a nurse and do my schooling as I get time. Didn't that sound slightly backwards?

You also stated, "Please don't let one screw up keep you from trying something different." I assure you this was not an isolated incident but was merely the "straw that broke the camel's back".

My main concern in all of this is that I am getting responses from everyone that says, "At my store........". Why can't the person responsible for THAT store step-up? I have been contacted by all of Flis Enterprises except for the one that should ultimately answer these questions. Anonymous you should read this if you haven't......

http://esquirethetalentedestoneyouknow.blogspot.com/2009/04/burger-king-sucks.html

It was helpful for others to see why I will never give that Burger King another dime of my hard earned money.

I do not/have not worked in Retail/Customer Service since high school, but I know the rules haven't changed. When all you are asked to do is smile, say "Hello, may I take your order?", offer a suggested sale, repeat it back to check for errors, tell me what I owe, give me my change and serve me MY FUCKING FOOD (all while maintaining a little professionalism), I expect them to get that much right! I don't want my shoes polished or anything obscure. I am buying the fast-food experience as much as I am the actual food. Ever to been to a concert where you spent $45 on a ticket and left saying, "That band SUCKED"? You can relate to me if you try.

Lily, I think that was exactly what was being said in the above post. "Please forgive us because we don't have a fucking clue what we are supposed to do in matters that fall under our umbrella of responsibility." It pisses me off that this attitude has become commonplace. Not just at Flis Enterprises, Burger King or whatever, but in society as a whole. One day I will get my Medal of Honor for fighting what will probably be a losing battle. I will be remembered though!

I did not attend White Hall High School. I am a 1992 Graduate of Pine Bluff High School, for whoever asked that question.

Cooper.......YOU ROCK!

-Matthew Baker, Esquire

Woodall / Leg up Promotions said... @ June 18, 2009 at 6:37 AM

Its been my experience that all Burger King restaurants are like that, whether it be Pine Bluff, or The one on Geyer Springs (I get sick every time I eat there, so no more Burger King for me, ever). I can attest that Matt Baker Esquire is for shizzle a straight up pimpin cat daddy, and courteousy is one of his traits that I experience every time I see him.

Anonymous said... @ June 18, 2009 at 8:38 AM

I am Esquires Wife, And while I have tried to stay out of this time consuming discussion I must say.......Its not just Burger King it is everywhere. Not one person in this world knows how to say please or thank you anymore. I am from the south and I consider myself to be quite old fashion ( as some may say ). I think that is where this world has gone bad we all stopped caring about each other and became so selfish and too busy to help one another. Our Grandparents use to sit on the porch in the evenings and watch the grandkids play and drink tea, nowadays we are so busy rushing to ballparks or just getting off work after a 12 hour day that we don't take a minute to say I love you to our loved ones..or say hello to our neighbors or smile at a stranger......; back to burger king.....Matt as much as I love you...YOU need to consider what that lady had going through her mind when you hastedly went into her "office" complaining about your hamburger or your BK Mocha Joe. And if the Manager that night would have thought about someone else's feelings for a moment then My husband wouldnt be up everynight typing away at his computer complaining to other people that need to be saying I love to their kids or watching them play.......so the way I see it...it comes full circle.....And honey, the way you talk on here is not professional with all the f-bombs you throw out. CLEAN IT UP!!!!!!! THATS WHAT NEEDS TO BE DONE! Kill everyone with Kindness and eventually it will come back around......Quit complaining about it and do somthing..sitting at your house typing away will not fix the problem....get out in this world and smile and tell your loved ones how you feel about them before its too late!!!!!!!!! Love you Baby!

Cooper said... @ June 18, 2009 at 3:33 PM

Customer service is NUMBER ONE!!! No questions asked. When I spend MY hard earned money on food, I should get great service with a smile. Everyone deserves that. After a few kind words for each other, Matt and I talked for quite a while and determined what the problem was. Yes people are lazy and they come to work to get a paycheck. But there are some who give a damn about the customers and what happens when they get bad service. Yes society doesn't care. In California, if you look at someone wrong, they will shoot you in the face! Might even be lucky to get beat up. After talking to Matt, I assured him that people do care about the customers. If I didn't care, I never would of contacted Matt about the issue. I will continue to make sure he is contacted by the right people. Mrs. Esquireonline, I have 2 boys and I tell them everyday that I love them very much. I love everyone. Cooper

Esquire-Nizzle said... @ June 18, 2009 at 7:52 PM

Woodie, thanks for your kind words sir. Maybe next time we see each other I will let you give me skull or something!

As for my lovely wife, Esquire-ette. This is the only person in the entire world more awesome than I. Baby, you used the term "Old Fashioned"? I don't think it is old-fashioned. It is the RIGHT way to be. Mrs. Esquire and I deal with things in different ways, but we ultimately want the same result. A world that is not too good to or too busy to offer a smile and a hello or a little courtesy while patronizing a restaurant, store, etc. I have no enemies that I could speak of and that is a direct result of my "Golden Rule" mentality. Sure, there are probably people that don't like me, but they wouldn't say it is because I am a rude/disrespectful person.

This is the second time I have apologized for my language. I am passionate about this subject and I got carried away a little, maybe, but I tend to speak my mind.

I agree 100% that people need to embrace those around them. Without my family and network of friends, I would be a lonely hermit with Burger King issues.

For those that support this cause, all I can say is to take a stand! That is the only way people will ever listen. This blog got the attention of people that can make a difference. Flis, I believe, is a company that wants to do the right thing and prosper. They do not want a bad reputation. That is why these issues MUST BE ADDRESSED! Thanks to all that have commented and helped in this matter. You obviously have the audacity to stand up for what you believe!

-Matthew Baker, Esquire

Cooper said... @ September 9, 2009 at 11:10 AM

Did a certain person ever contact you?

Anonymous said... @ December 12, 2009 at 5:23 PM

My family and I, live in the colonel glenn area. Usually on sundays my family goes to your burger king on colonel glenn. Here recently everytime my family goes in that restaurant, we hear bad language. In my own opinion these kind of things should not be allowed. When I go to a restaurant and pay, I should not have to hear those kind of things. My family loves the food, but not the image of the store. My family will find somewhere else to eat on sundays now.

Craig said... @ December 19, 2009 at 9:20 AM

I too dislike the Burger King in question located in Pine Bluff. This morning ten minutes after posted opening time of 6am, I sat in the drive thru with no response. Then I drove around to the first window, no one, second window? You guessed it no one there either, as I drove around front I saw the employees looking my way laughing. All of the lights were on and there were three cars in the parking lot. This is a first for me, although at the same BK I have received rudeness with my order and the signs weren't flipped for breakfast one morning. These are just what I remember I can assure you there were more times I have been displeased with this BK. They now rate #1 on my list of places I don't recommend.

Anonymous said... @ January 8, 2010 at 12:09 AM

It has been a while since I have been able to read these comments. Matt, I assume by no response that your problem was not taken care of. I am sorry, Matt. Anonymous, I am ashamed of what I read in your post and immediate actions will be taken.

Anonymous said... @ October 19, 2010 at 4:52 PM

I HAVE A BAD COMMENT ABOUT MRS.COLVERT SHE IS A RUDE PERSON.I CALLED TO TALK ABOUT A LETTER I GOT ABOUT SOME MONEY THAT IS OWED TO ME A SHE TOLD ME HOW I NEEDED TO TALK WITH A SMILE WHILE TALKING TO HER ON THE PHONE.RIGHT KNOW I'M LOOKING FOR THE PERSON I NEED TO TALK TO ABOUT HER RUDNESS AND UNPERFESSIONALISM BECAUSE SHE NEEDS TO BE REPORTED AND SOMETHING NEEDEDS TO BE DONE ABOUT HOW SHE TREATS PEOPLE.THE QUESTION IS HOW LONG IS SHE GOING TO GET AWAY WITH IT.

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